Privacy Policy
WyzePet (“WyzePet,” “we,” “us,” or “our”) provides software that helps veterinary clinics and pet owners manage pet health together, including our web application for clinics and our mobile app for pet owners (collectively, the “Service”). This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Account information
- Name and email address when you create an account.
- Phone number, if you choose to provide one for appointment or contact purposes.
Pet health information
- Pet profiles (name, species, breed, date of birth, weight, photos).
- Medical records entered by your veterinary clinic or by you, including visit notes, vaccinations, lab results, diagnoses, prescriptions, and diet information.
- Documents and photos you or your clinic upload.
Device and usage information
- Push notification tokens, device type, and app version, used to deliver notifications and diagnose problems.
- Service logs (such as API requests and error reports) used for security and reliability.
Biometric authentication
If you enable Face ID or Touch ID, authentication happens entirely on your device using Apple’s APIs. Biometric data never leaves your device and is never transmitted to or stored by WyzePet.
How we use information
- To provide the Service: storing and displaying pet health records, scheduling appointments, and connecting pet owners with their veterinary clinics.
- To generate AI-assisted features such as visit summaries, care plans, and health insights from records your clinic already maintains.
- To send service notifications you have opted into (appointment reminders, record updates).
- To secure, maintain, and improve the Service.
We do not sell your personal information. We do not show ads, and we do not use third-party advertising or tracking SDKs.
AI features and service providers
Some features use large language models to draft summaries and insights from existing medical records. When these features run, relevant record content is processed by our AI service provider, OpenAI, under API terms that prohibit using the data to train their models. Outputs are drafts that remain subject to review within the Service.
We share information only with service providers that help us run the Service:
- Amazon Web Services (AWS) — cloud hosting, storage, and email delivery. All data is stored in the United States.
- OpenAI — AI-assisted summaries and insights, as described above.
- Apple and Expo — delivery of push notifications to your device.
We may also disclose information if required by law, or to protect the rights, safety, and security of WyzePet, our users, or others.
Sharing between owners and clinics
WyzePet connects pet owners with veterinary clinics. When your account is linked to a clinic, that clinic’s authorized staff can see the records for your pets in their care, and you can see records the clinic shares with you. Information you submit through the app (such as appointment requests or refill requests) is shared with your clinic.
Data retention and deletion
We retain information for as long as your account is active or as needed to provide the Service.
Deleting your account
You can delete your pet owner account at any time in the mobile app under Profile → Delete Account. Deletion is permanent and cannot be undone. Your sign-in is removed immediately, and the rest of your account data is permanently deleted from our systems shortly after, normally within minutes. You can also ask us to delete your account by emailing support@wyzepet.com; we will complete those requests within 30 days.
When you delete your account, we delete:
- Your profile, profile photo, and sign-in credentials.
- Your links to veterinary clinics.
- Pet share links you created and access you granted to other clinics.
- Your AI symptom checks and diet consultations, including their results.
- Your care plan acknowledgments, notification settings, and push notification tokens.
What your clinic keeps
Veterinary clinics are required by state law to keep medical records, typically for three to five years or longer. Records that belong to your clinic’s medical files are not deleted with your account. This includes your pets’ records, visits, and medical history; requests and messages you sent the clinic, and any photos attached to them; and care tasks you recorded and problems you reported. Your clinic handles these records under its own retention obligations.
What we keep
To keep a record that your account was deleted, we retain a minimal deletion record for three years: your account identifier, the date of deletion, the clinic client records your account was linked to, and a one-way, keyed hash of your email address that cannot be converted back into the address. It contains no other personal information and is automatically deleted after three years. Deleted data may remain in encrypted backups for up to 35 days, used only for disaster recovery, before it is overwritten. We may also retain information where we are required to do so by law.
Security
Data is encrypted in transit (HTTPS/TLS) and at rest. Access to production systems is restricted, logged, and audited. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard safeguards.
Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the effective date above and notify you through the Service.
Contact us
Questions about this policy or your data? Email us at support@wyzepet.com.